TOEIC Modal Verbs: Can, Could, Should, Must, May, and Might
TOEIC modal questions are not only grammar questions. They test tone, obligation, possibility, permission, and business logic.
This is the main modal verbs guide. For deeper patterns such as passive modals, polite business requests, have to, and be supposed to, continue to TOEIC Modal Verbs Part 2.
Employees must wear ID badges in the building.
You should review the report before sending it.
The shipment may be delayed because of bad weather.
Could you send the file by noon?
Core TOEIC rule: Do not choose only by meaning. Ask whether the sentence needs a rule, advice, possibility, permission, or polite request.
The 7-second choice
When TOEIC gives you modal choices, first name the business situation.
Must: strong rule or requirement
Use must when the sentence shows a strong requirement. In TOEIC business English, this often appears with rules, forms, deadlines, safety, and company policy.
All visitors must sign in at reception.
Applications must be submitted by Friday.
Employees must follow the safety instructions.
Fast check: if the sentence sounds like a rule, not advice, must is often the safer direction.
Should: advice or expected action
Use should when the sentence gives advice, a recommendation, or an expected action that is not as strong as a rule.
You should double-check the figures before the meeting.
The team should arrive at least ten minutes early.
Applicants should attach a copy of their résumé.
Fast check: if the sentence feels like a recommendation, not a strict requirement, check should.
Can and could: ability, possibility, and polite requests
Can often shows ability or ordinary possibility. Could can show past ability, weaker possibility, or a more polite request.
The software can process invoices automatically.
The old system could handle only 200 orders per day.
Could you send the revised schedule?
Fast check: if the sentence is a polite business request, could you is often safer than can you.
May and might: possibility
May and might often show possibility. May can also sound more formal when asking for permission.
The delivery may arrive this afternoon.
The meeting might be postponed.
May I speak with the manager?
Fast check: if the sentence is uncertain, check possibility. If the sentence is formal permission, check may.
Common TOEIC business signals
Small words around the blank matter
TOEIC often gives the answer through the tone of the sentence.
The documents ___ be signed by a supervisor before submission.
Signal: before submission → required process.
Answer direction: must.
You ___ review the figures before presenting them.
Signal: advice / safer action.
Answer direction: should.
Quick TOEIC check
1. All visitors ___ wear identification badges inside the facility.
2. You ___ review the contract before signing it.
3. The new software ___ process invoices automatically.
4. The delivery ___ be delayed because of the storm.
Fast-reader mistake
Fast readers often choose the modal they recognise first. But TOEIC tests the role of the sentence: rule, advice, possibility, permission, request, or ability.
Bad shortcut: “This modal sounds familiar.”
Better shortcut: “What business tone does the sentence need?”
Why this mistake returns under pressure
Under time pressure, modals look small and easy. That is why they are dangerous. The answer often depends on one small signal: deadline, rule, uncertainty, request, or recommendation.
One-second tool
Use this shortcut:
Strict rule → must
Advice → should
Ability → can / could
Possibility → may / might / could
Formal permission → may
Polite request → could you / would you
Final takeaway
TOEIC modal questions are business-tone questions. Do not ask only, “What does this modal mean?” Ask, “What kind of business situation is this sentence showing?”
Name the tone, choose the modal, and move on.