STEP 1

Predict from the image

Unscored

An instructor is leading a workplace workshop while employees take notes around a meeting table. What type of training activity may be taking place?

Write one quick prediction. A few words are enough.

STEP 2

Read: The Staff Training Workshop

112 words

Northbridge Services held a customer-service workshop on Wednesday for employees who recently joined the support team. Instructor Daniel Wu began by reviewing the complaint-handling procedure in the staff handbook. He then demonstrated how to record a customer’s concern and transfer an urgent case to a supervisor. During the afternoon session, participants worked in pairs and completed three role-play activities. Attendance was mandatory, but two employees arrived late because their earlier software training finished behind schedule. Mr Wu shortened the final discussion so everyone could complete the assessment by 4:30 p.m. After checking the results, he gave individual feedback and asked one participant to repeat the last role-play before receiving a completion certificate.

Reading target: Follow the workshop sequence and connect each action to its stated reason or result.

STEP 3

Check and transfer your understanding

0 of 13 answered

TRAINING COMPLETE