BLUE LEVEL · CUSTOMER SERVICE

My TOEIC Coach Situational Reading Card

A Question About Delivery Times

Customer Enquiries, Service Requests & Follow-up · Blue level · 79-word reading

Predict the situation, follow the direct service details, then retrieve the same vocabulary in TOEIC-style questions.

Review the vocabulary first
A Japanese male customer asks a service employee about delivery timing while the employee checks information on a computer.

WHY THIS METHOD WORKS

Build memory through context, not isolated translation

PredictActivate the situation before reading.
ConnectNotice people, actions and purpose.
RetrieveUse the same words in TOEIC-style decisions.

GUIDED TRAINING

A Question About Delivery Times

Anonymous use stores or transmits nothing. Identified completion may transmit five completion fields.

STEP 1

Predict from the image

Unscored

A man is asking a service employee about an order. What delivery information might he request?

CONTINUE THE CUSTOMER SERVICE PATHWAY

Blue → Green → Yellow → Red

  1. BlueDirect detail
  2. GreenSequence + linked evidence
  3. YellowInference + conflicting information
  4. RedPurpose + operational judgement

My TOEIC Coach Situational Reading Card · A Question About Delivery Times